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2 Best Methods to Fix Microsoft Outlook Stuck on Loading Profile Error

by supportforemails
Microsoft Outlook is an outstanding email client service provider, and there is no doubt about this. But, MS Outlook is a program which also prone to error. These errors become severe and disturb your workflow. We have often noticed that Outlook users complain about the strange behavior of Outlook. Some say while receiving any error or message notification, they find that Microsoft Outlook stuck on loading profile screen. This can happen due to many reasons. With the help of this blog, we will discuss those reasons and the methods to fix this issue.

Reasons for MS Outlook Stuck on Loading Profile

  • Processes (like Outlook.exe and others) are running continuously in the background.
  • Programs like add-ins, Lync (Skype for Business), VPN, etc., may be interrupting Outlook.
  • The hardware graphics acceleration of Outlook Options dialogue isn’t disabled.
  • The issue with the desktop them.
  • Corrupted Outlook data file (.pst). 

How to Fix Microsoft Outlook Stuck on Loading Profile Issue?

Here’s a list of do-it-yourself steps for fixing the issue that you can follow:

Method#1: End Processes in Task Manager and Disable MS Outlook Presence Feature

Microsoft suggests ending all the tasks running in the background via Task manager and also diable “Outlook Presence feature”. Here’s the procedure to resolve the Outlook profile loading error

Steps to End Tasks in Task Manager

Note: Outlook.exe, Skype for business, Lync, Search, WinPcap, ProtocolHost.exe, Copernic, etc., are some processes you should end in the Task Manager.
  1. Open Task Manager.
  2. Below the Processes tab, find all Office processes.
  3. Now, choose an Office process and then select End Task. Repeat the procedure for each process listed.
Now, check if you can access Outlook; if yes, follow the given steps to disable the Outlook presence feature.
  1. In Outlook, select File>>Options>>Page.
  2. Then, in the Outlook Options window, unmark the checkboxes with the given option if they are enabled.
      • Display online status next to name.
      • Show user photographs when available.
3. Click Ok, and restart your Outlook.
Note: If you’re still facing Outlook stuck on the loading profile, try ending the dwn.exe process twice and retry to access Outlook.
If you still face Outlook stuck error after opting for the above method, proceed with the following procedure.

Method#2: Run CHKDSK Command

Many users of Windows 8 were able to resolve the Microsoft Outlook stuck on loading profile error by running the CHKDSK command. Follow the steps:
Note: You will require administrator privileges to run the CHKDSK command.
  1. Press the “Windows + X” keys together.
  2. Now, from the menu, select Command Prompt (Admin).
  3. Then, type chkdsk c:/f and hit the Enter button.
  4. Answer (y) and then restart your Windows.


With the help of this blog, we drive you the best two methods for fixing the Microsoft Outlook stuck on loading profile error. These methods are easy to follow, even a new user can also resolve the error by following them thoroughly. There will be no data loss during the procedure. 

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