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10 Ways to Use an Email Marketing Platform to Engage Your Customers

by mounikaReddy


As a small business owner, you know that email marketing is the best way to grow your brand and connect with customers. But how can you make sure your emails are effective? The answer depends on the type of content you create for your audience, but there are some general guidelines that apply to all types of email marketers.

Provide value to your customers.

To engage your audience, you must provide value to them. You can do this by giving them the information they need, or something helpful and entertaining. If a customer is struggling with a problem and needs support, don’t be afraid to ask for feedback. And if someone leaves a message on your website asking for help, don’t ignore it. Your team will have better ideas about how best to handle these situations than you will as an individual entrepreneur and when everyone on your team has been trained in customer service, there will also be more shared knowledge about which tools are best for different types of support requests.

You’ll also want to make sure the people who speak with customers know what questions not only their company but also other businesses in its industry may have so set up regular training sessions so employees can learn from each other’s expertise as well as keep track of trends across industries so they can stay informed at all times.

Make it easy for your customer to read your content.

When it comes to email marketing, the more you can do to make your customer’s experience easy and enjoyable, the better. Make sure that every piece of content is easy for them to read by using large fonts, a nice color scheme, and bulleted lists. Use short paragraphs with plenty of whitespace between each sentence so that their eyes won’t get tired while reading your emails.

You should also use a table of contents when possible because it’s easier for readers who want more information on any given topic. If you have an image in your email newsletter, keep it simple. It doesn’t need to be big or flashy. just make sure that text accompanies it so people know what they’re looking at. And finally…don’t overdo it. Your customers may have come across too many emails recently especially if they’re not subscribed via an automatic delivery method like Gmail so try being brief but informative with each one instead of going overboard with super long texts saying nothing new.”

Make it easy for them to share it with others.

Your email marketing platform should have share buttons. This means you can use them to make it easy for your customers to share their content on social media, other sites, and even with friends.

You should also make sure the share button works properly so that people are prompted with an “I’d like to share this” message before they click the button.

Reward email signups.

The best way to reward people who sign up for your emails is by giving them a coupon, an offer, or a discount. It’s also a good idea to provide them with access to something else that they wouldn’t otherwise have access to like a free trial or course.

Make it easy for them to refer friends and family.

  • Make it easy for them to refer friends and family.
  • Provide a link to a referral form, so that users can get their friends or family members to sign up for your service by sharing the URL with them. This will help you build an army of loyal customers who are continually returning because of the value they receive from using your product or service, which means more sales for you.

Create a welcome series.

One way to engage with your customers is by creating a welcome series. This could be one email at the start of their membership or a series of emails during their relationship with you.

The goal here is to build trust and establish yourself as an expert in your field so that when they sign up for something from you, they’re confident that they’ll get value out of it.

In addition to providing basic information about what your company does and some helpful tips on how best to use products or services, make sure that each new subscriber receives something extra:

  • A discount code will ensure that people don’t feel duped into signing up without knowing what’s included in their package pricing. Check for hidden fees before giving up savings.
  • Free samples – Offering free samples allows potential customers who may not have purchased anything yet an opportunity to try out new products firsthand without having spent any money yet. It also helps build trust between businesses because most people want things done correctly when buying online. if developers give away small amounts then customers won’t feel cheated later down the line once spending larger amounts without knowing beforehand how much work went into creating such great experiences.”

Find out what kind of emails your audience likes to receive.

You can find out what kind of emails your audience likes to receive by sending out a survey. This is a great way to get feedback on the types of content they want, how often they’d like to receive it and what kind of subject lines would be most effective for reaching them.

You can also do this by looking at your open rates and click-through rates from each email campaign sent over time. This will give you an idea about whether there’s something missing from the emails that you’re sending out or if perhaps there are some changes that need to be made before releasing another round of campaigns.

Finally, if all else fails, just check back on what customers are sharing on social media. If someone mentions an article on Twitter or Facebook about why their favorite product/company is awesome then maybe it’s worth taking note of.

Segment your list.

Segmentation is a way of understanding your audience and the messages you want to send to them. It’s important because it helps you send the right message to the right audience, which in turn can help grow your email list.

Make text-only options available to those who can’t see images in their email client.

Email marketing is a great way to engage your customers and make them feel like you care about them. However, not everyone has access to an email client that can show images in their inboxes. For those who can’t see images in their inboxes, there are text-only options available so you don’t have to worry about accidentally sending out an image-heavy email that will confuse or annoy your audience.

Text-only emails are great for anyone who doesn’t use a different type of device or on a computer where it’s not possible for the recipient’s browser or app to display images without downloading additional software. If someone receives an email with images but they’re unable read them because they don’t have a compatible device then they’ll receive no visual information at all.

Make sure all forms on your website are working properly so you’re capturing leads.

Forms are an important part of your website and should be easy to fill out and understand. They should also be secure, which means they don’t allow people to submit data without giving them consent or having read-only access. You can test this by sending a test email to yourself from a Gmail account that requests information about yourself or someone else’s personal details like their name, address, phone number, etc., and see if it works as intended with no problems or errors happening during the process. Before publishing the form online, address any errors.

Once again: make sure you have a call-to-action at the end of each form so users know what action they need to take next when completing one – whether that’s signing up for our newsletter so we can keep them updated about new product releases etcetera…

Email marketing should attract new and retain current clients.

Your email marketing tool should be a part of your overall marketing strategy. It’s not just about sending out emails, it’s about growing the business and keeping current customers interested in further business dealings with you.

The best way to use an email marketing platform is by engaging more customers and keeping them coming back to see what else they can get from your company.


That’s it. These are just a handful of ways to use your email marketing platform to engage more customers. You should now know what kind of emails your audience enjoys and how they could react to too many promotional emails. And remember: every email you send must be relevant to them specifically. If not, then you’re not doing anything useful for anyone but yourself.

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